Conduent Technical Analyst - Productions in United States
Technical Analyst - Productions
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com at https://conduent.taleo.net/enterprise/2017PRD.184.108.40.206.0/akira/pub/fckeditor/editor/www.conduent.com .
Productions professionals are responsible for two major functions; direct client requests and internal projects. Requests can come in from clients at any time, are prioritized in a queue based on client and litigation deadlines, and are typically completed within 8-12 hours. Analysts on the team must be able to evaluate and execute on these requests independently, quickly, and accurately. In addition to standard requests this position is expected to work with client managers to deliver custom work, identifying areas for improvement, and using SQL to provide custom data analysis
The ideal candidate would be experienced in e-Discovery, understand the EDRM model, have experience working with the “back-end” of e-Discovery platforms, be a self-starter and be able to analyze user requirements, procedures, and problems to automate or improve existing systems. They would have excellent problem solving skills, a high degree of intellectual curiosity, analytical skills and the ability to comprehend and master complex technical challenges. Candidates should also have outstanding organization, communication and follow-through with a focus on customer service. Finally, they should be willing to take ownership of requests, and be willing to work flexible hours to meet changing client demands.
Ensure client requests are completed correctly and on time.
Adhere to CLCS operational guidelines and processes, to ensure work is done consistently.
Work with other technical departments to resolve issues with scripts used for productions
Work with client and project management to ensure client requirements can be met.
Provide senior support for off shore team.
3-5 years of experience in e-Discovery, including relevant working knowledge of at least one e-Discovery review platform (Relativity preferred)
Strong background in key technologies, including client/server environments, network technologies, databases and web-based technologies
Excellent English oral and written communications skills; ability to interact with management and co-workers, and customers.
Comfortable working in a Linux environment as well as Windows (3 yrs)
Experience in query based databases: SQL, SQLplus, Oracle SQL, mySQL, MS Access (3 yrs)
Ability in SQL, Excel and other BI tools for data analysis and presentation
Experience working with data warehousing concepts, terminology and architecture
Flexibility and adaptability to adjust to a rapidly growing, dynamic environment
Strong work ethic – evening and weekend hours will be required
Ability to adhere to strict deadlines and frequently work within a tight timeframe
Mentoring less experienced analysts in the department
Experience working with large data sets and a passion to work with data
Identify and communicate timelines, deliverables and key milestones for assigned work requests
Provide technical guidance to both internal and external clients, ensuring the most-sound technical solutions are being offered.
Weekend availability is required to meet client demands
Participation in team on-call rotation required for off hours support
Shift; 2-11 PM Eastern Time
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .
Job IM Support
Primary Location United States
Organization Financial Service Healthcare
Unposting Date Ongoing
Req ID: 18028502