Job Information
Conduent Quality Assurance Associate I in United States
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Hours: 8:00am 5:000pm
Hourly Rate - $18/hr
Responsible for ensuring complete quality review and audit inspection of Invoicing and Service Level Agreement results for all government contracts.
The QA Associate will:
Review contracts to identifying invoice and service level agreement requirements.
Gather systematic documentation and other supporting information for invoices issued and SLA results reported to SLA WEB.
Quality review and audit supporting documentation against invoices issued and SLA results reported to SLA WEB to ensure accuracy of both.
Set meetings and facilitate discussions with contract owners and management when gathering materials for audits, reviewing missing data and communicating audit results and findings.
Track and report audit results and findings.
Assist with the development and refinement of procedures, trackers, task lists, standard operating procedures, etc.
Participate in all team reviews and activities.
Perform other duties as assigned.
Applicant needs to be HS grad or have GED. College degree is preferred.
Experience – 1+ years experience in healthcare operations, process improvement, call center/claims, project management or other areas of operations is a plus.
Must be able to navigate and use the MS office suite, MS Teams, Outlook.
Medicaid experience is a plus
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.