Conduent Project Manager in Tucson, Arizona

Project Manager

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Job Description:

This role is a strategic, client-facing leadership role as a technical representative to the client key locations driving alignment on priorities and requirements for technical deliverables. A key requirement is knowledge of the client contract terms, service levels, tools and services and continuing to keep technology current and in alignment with the Conduent product roadmap.

In this role, the Technical Project Manager is the point of escalation internally and the point of communication with the internal team and client in support of technology deliverables

  • Primary point of contact with the client(s) in the management of end-to-end technology delivered, working closely with the business leaders

  • Update and maintain the client technology tool/platform inventory and roadmap to align to the HRS product and technology roadmap.

  • Ensure compliance with the contract requirements for service levels, technology compliance, and upgrades – and be able to report status as needed.

  • Responsible for tracking, communicating and driving to the planned roadmap technology deliverables.

  • Point of escalation from the day to day technology operations.

  • Knowledgeable of our product roadmap and ownership of providing demos and communication with the client as to upcoming feature upgrades

  • Manage relationships with key stakeholders to support the client/portfolio.

  • Drive alignment on priorities and requirements across the client team.

  • Influence teams to meet delivery milestones while building positive relationships across the team.

  • Own and incubate special technology projects directed by the management and critical to their business;

  • Engage Technology Delivery managers to track delivery on time and budget.

  • Ownership of client technology budget and forecast.

  • Facilitate decisions on requests that are not currently part of our product suite.

  • Partner with Technology Solution Manager on renewals, new deals, expanded services.

  • KPI’s: Deliver on time, on the budget, on the specification, and at a high level of quality and customer satisfaction.

Preferred Qualifications:

  • Min 10 years of Project Management experience

  • Managerial experience preferably in IT project implementation and/or operations

  • Demonstrated leadership/influencing executive leadership and cross-functional teams and maintaining accountability for major business initiatives

  • Self-starter that learns and adapts quickly to frequent changing priorities

  • A strategic and analytical thinker who can analyze data to make appropriate decisions/recommendations and shape business strategy

  • Experience with client communications

  • Bachelor’s degree required, advanced degree desired or equivalent work experience.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Project Management

Primary Location United States-Arizona-Tucson

Other Locations United States-TX-Austin

Organization ITS

Unposting Date Ongoing

Req ID: 18024329