Conduent Client Service Mgr, Texas Region in Tucson, Arizona
Client Service Mgr, Texas Region
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .
CLIENT SERVICES MGR, TX Region for our client operations 18027326
Ideal candidate will provide excellent service delivery, new client implementation, along with addressing any issues associated with the platform.
Maintain and increase revenue with client by building relationships and upselling
Interfaces with existing client to provide a single point of contact/escalation for service delivery
Prepare quarterly business plan for client to address goals
Coordinate training, implementation and new account set-up for new clients to maximize client savings, satisfaction and compliance with the contract.
Conduct quarterly site visits to address/review pending issues, program performance, and client cost savings and to upsell.
Proactively identify service problems or issues and resolves client concerns and conflicts.
Demonstrates supervisory skills to successfully manage a small staff.
What U need to WIN:
-B.S required (pref in I.T)
-Strong exp in the MIDAS Care System (req'd)
-Multi-tasking and solid Time Management Skills
-Relationship building ability
-Strong analytical and problem-solving skills.
-Understanding of computer technologies.
-Highly effective communication skills and the ability to develop long-term business relationships.
-Excellent organizational skills and the ability to handle multiple activities
-Ability to travel and work as needed
If the timing is right, please schedule a call using the link below. I look forward to hearing from you.
Carl N. Colaizzi MBA, PHR
Sr., Talent Acquisition
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .
Job Client Services
Primary Location United States-Arizona-Tucson
Organization Financial Service Healthcare
Unposting Date Ongoing
Req ID: 18027326