Conduent Accounting Director, Manager II, Service Delivery Operations in Tempe, Arizona

Accounting Director, Manager II, Service Delivery Operations



to assist our client in our Tempe, AZ location.

The Accounting Director will have overall responsibility for service delivery, process operations, and client/account management.

Requires strong technical, communication and management skills and extensive experience in managing the operations of a business.

Manages the client relationship ensuring customer satisfaction.

Oversees and manages the operations of the Accounting a Strategic Business Unit.

  • Provides budget analysis, labor planning, problem resolution and coordination of activities between client and company personnel.

  • Typically utilizes management skills more than technical skills.

  • Manage a virtual team with locations in the Philippines, Jamaica and U.S

  • Lead all HR initiatives; coaching and mentoring team; strengthen team based operating practices

  • Monitor team KPI’s and Service Levels: Refine key performance indicators with client process owners; measure performance against defined metrics

  • Maintain policies and procedures; continuously improve process design focusing on simplification, standardization, quality improvement and cost minimization; evaluate best practices with peers.

  • Co-ordination of Workload. Effective prioritization and allocation of work to continually improve service levels.

  • Assist with systems implementation and special projects

Minimum Qualifications :

  • Bachelor Degree - Accounting, Business or Finance

  • 5 Years strong Supervisory exp with a high volume, fast paced, technically superior Accounting organization

  • Results focused

  • Identify and implement best practices

  • Address and resolve high-risk, high-profile customer issues

  • Proactively pursue opportunities to streamline procedures and create solutions

  • Ability to motivate and empower teams and work groups

  • Good knowledge of team development and management methods

  • Knowledge of Six Sigma concepts and processes in AP and/or AR

  • Strong communication skills

  • Experience working with offshore teams

  • Ability to travel internationally (less than 10% travel)

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at .

Job Service Delivery Operations

Primary Location United States-Arizona-Tempe

Organization Financial Service Healthcare

Unposting Date Ongoing

Req ID: 18027167