Conduent Payment Services Associate II in Stockbridge, Georgia

Payment Services Associate II

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

SUMMARY STATEMENT OF THE JOB:

ESSENTIALS / PRIMARY DUTIES:

  • Receive Incoming Mail

  • Operate automated mail sorter- MPS 40

  • Process sorter rejected items

  • Sort mail items into client bins

  • Pull and prep mail for delivery to production teams

  • Mail Out

Other duties as assigned but not limited to:

  • Research and resolve mail out issues

  • Assist in the identification root cause regarding errors from mailroom

  • Meeting outgoing deadlines

  • Ensuring timely delivery of mail to processing floor

  • Ensuring batches are received from the production area in timely manner for mail out

  • Setting up mail bins for accounts

  • Sorting /staging completed lockbox batches into the correct outgoing client bin

  • Insuring proper mail labels are printed/maintained

  • Monitor all courier pick ups

  • Monitor mail deliveries from the post office

Key Points about position:

  • Position is 80% -90% standing

  • Position is fast paced

  • Candidate will be required to be able to complete at least one mail drop with minimal assistance within first 30 days of employment

Complies with company policies and regulations, internal policies and procedures and Conduents Code of Conduct All employees are to comply with these responsibilities as they relate specifically to their jobs and their performance will be evaluated on the attainment of objectives set for compliance responsibilities.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who

Purpose:

  • Responsible for selling tickets and other items to clients, receiving payment by cash, credit cards and other means, and reconciling total payments versus total sales as needed.

Scope:

General:

  • Intermediate level job with some work experience

  • Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise

  • Identifies problems in straightforward situations, and makes sound decisions using standard procedures

  • Works within established procedures with a moderate degree of supervision

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Service Delivery Payment Services

Primary Location United States-Georgia-Stockbridge

Organization Financial Service Healthcare

Unposting Date Ongoing

Req ID: 18026520