Job Information
Conduent Senior Supervisor, Customer Experience in San Francisco, California
About the Role
As a Customer Experience Sr. Supervisor, you will oversee and report on the Payment Plan program.
Responsibilities
Tracking and analysis of payment plan operational volumes (Call Center, WIC, SR processing, correspondence volumes).
Review all new payment plan reporting to review the details and ensure proper posting of payments, reversals.
Coaching of the team to provide customer service excellence
Partner with the project manager in a business analyst support capacity.
Review and compile reporting for projects as needed.
Deliver weekly reporting as needed.
Increase program efficiencies.
Update program SOPs.
Requirements
Excellent communicator.
Proficient in Excel and Word.
Able to complete research and report on findings.
5+ years of experience in customer service contact centers.
3+ years in a leadership role.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
- Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
Working For You
Perks and rewards designed for you:
Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Compensation: Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $67,375 - $87,500 based on experience.