Conduent Spanish and English Language Customer Care Associate - Global Technology Brand in Poole, United Kingdom

Spanish and English Language Customer Care Associate - Global Technology Brand

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com at https://conduent.taleo.net/enterprise/enterprise/www.conduent.com .

Salary: £17,000 £1500 KPI Bonus opportunity per annum

Contract: 12 months fixed term contract leading to permanent contract

Job Type: Full-time, 37,5 hours per week. Shifts between 8:00 and 23:00 Monday to Friday and 09:00 and 17:00 weekends (1 in 2 weekends worked)

Location: Poole, UK

We have an immediate opportunity for you to join our incredible team, working with one of the world’s largest and most innovative technology brands.

If you have experience in Customer Service, Retail, Hospitality, Technology or IT, and speak Spanish and English language , we want you to be part of a Customer Care Operation that supports millions of customers worldwide.

As a customer support representative, you'll provide assistance with apps like Play Store and perform technical troubleshooting Android hardware too.

Full training is provided, so all we want is your amazing customer service skills to help us provide incredible experiences across our 4 media channels – phone, email, chat and social media.

With 500 employees from over 20 countries, we have one of the most international workforces on the UK’s south coast and are proud to work, develop and engage with people from all walks of life.

If you like the sound of a dynamic, international environment and you take pride in providing outstanding service, come and join us at Conduent, Poole.

How we make Conduent an amazing place to work:

  • Open plan offices

  • Fun and friendly environment

  • Supportive, opportunity driven company-culture

  • Break-out spaces and games room

  • Social events and parties

  • Regular office games and events

  • Out-of-office groups, clubs and activities

  • Incentives and spot prizes including red-letter days and international trips

  • Language sharing opportunities

  • Career development – 95% of senior roles are recruited internally

What we provide you with:

  • 12 months fixed term contract leading to permanent contract

  • Full-time employment, guaranteed 37.5 hours per week

  • Performance based bonus

  • 28 days paid holiday per annum inclusive of bank holidays.

  • Annual holiday increasing with years of service

  • Relocation support

  • Workplace Pension-Automatic Enrolment

  • Life Insurance scheme

  • Employee Assistance Phone line

  • Discounted Corporate Gym membership

  • Free eye test

  • Childcare vouchers

  • Employee discounts

  • Opportunities for career progression within 12 months

  • Access to comprehensive learning, training and development

Please note that successful applicants for this vacancy must be entitled to work in the UK in order to commence employment .

What you’ll be doing

This role is for customer support only so we'll never ask you to cold call and there's no selling either.

Instead, you will:

  • Provide customer support via Phone, Chat and Email, Social media for Android apps and hardware

  • Be truly awesome with customers and help us deliver outstanding customer satisfaction

  • Become a knowledge expert by using internal systems and training to stay up to date with the latest information

  • Identify and report emerging trends and customer issues to senior staff

  • Bring an awesome can-do attitude to the workplace!

Knowledge of the Android and iOS phones/tablets is helpful, however full training will be provided.

The location:

  • Bournemouth and Poole is one of the fastest growing digital economies in the UK and has 7 miles of golden sands too!

  • A truly Digital Hub, finance and technology companies are locating here because of talented university students and excellent quality of life.

  • Just 2 hours from London and accessible via train, coach and plane, Bournemouth & Poole is extremely well connected.

Our office is based near to Bournemouth University and can be reached via a bus service that runs frequently with the stop right outside the office!

If you drive, we’ll be able to find you an off-road parking space or you can car-pool with some of our amazing employees!

Please note that successful applicants for this vacancy must be entitled to work in the UK in order to commence employment .

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Customer Care

Primary Location United Kingdom-Poole-Poole

Organization Consumer and Industrials

Unposting Date Nov 27, 2018, 6:59:00 PM

Req ID: 18011462