Job Information
Conduent Order To Cash Analyst I in Pasay City, Philippines
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
Requires formal education and relevant expertise in a professional, sales, or technical area.
Performs technical-based activities.
Contributes to and manages projects.
Uses deductive reasoning to solve problems and make recommendations.
Interfaces with and influences key stakeholders.
Leverages previous knowledge and expertise to achieve results.
Ability to complete work self-guided.
College or university degree required or the equivalent work experience that provides exposure to fundamental theories and concepts.
General Profile
Performs routine assignments.
Develops skills by performing structured work assignments.
Uses existing procedures to solve routine or standard problems.
Receives instruction, guidance, and direction from others.
Functional Knowledge
- Requires a conceptual understanding of theories, practices, and procedures.
Business Expertise
- Applies general knowledge of business developed through education or experience.
Impact
Impacts the accuracy of own work.
Follows standardized procedures and practices to achieve objectives and meet deadlines.
Leadership
No supervisory responsibilities.
Responsible for developing technical contributions.
Problem Solving
Uses existing procedures to solve standard problems.
Examines information and standard practices to make judgments.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
Accounting Services Analyst I
Primary responsibility: Performs calls on customers to minimize losses due to the client.
The Senior Specialist Agent performs the following tasks:
Agent will utilize client zoom call system and access client systems for their work queue to make outbound calls to client customers.
These customers have vehicles that are impounded or overdue for return to the client.
Agent will make initial call advising of overdue status and indicate return of vehicle is paramount otherwise further action will be taken.
Agent will also handle inbound calls from customers addressing responses to letter of demand.
Agent will also handle other types of escalations, i.e. reaching out to locations verifying vehicles have been returned or contacting toll lots regarding impounded vehicles.
Additionally, agent tasks will be to halt overdue process on any emergency roadside assistance (ERS) incidences and escalate as necessary.
Keep management informed of all potential risks discovered during the call.
Follow through further actions based on the company procedures and policies.
Participate in scheduled Monthly/Quarterly Regional governance.
Assist in documentation gathering as necessary for the further action required.
Handle customers phone calls with a high degree of customer service
Assist in preparing operating and management reports
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.