Conduent Assistant Operations Manager - Ocoee, FL in Ocoee, Florida

Assistant Operations Manager - Ocoee, FL


Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? If so, then we here at Conduent want to hear from you! We have immediate openings for Assistant Operations Manager in Ocoee, FL. Apply today!

Conduent Offers:

  • Competitive compensation

  • Full Time Employment

  • Medical, Dental, Vision, & 401k plans

  • Paid Time Off

  • Fun working environment

  • Company discounts - Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more

As an Assistant Operations Manager working in a call center environment, you will be working to support customers with their accounts. Your responsibilities will include, but are not limited to the following:

  • Responsible for the operational, on-site delivery of outsourcing/facilities management to end user customers.

  • Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.

  • Develops departmental plans, including business, production and/or organizational priorities.

  • Interprets internal or external business issues and recommends solutions/best practices.

  • Decisions are guided by resource availability and functional objectives.

  • Primarily domestic accountability; may include some international accountability.

Read the requirements below and apply today for immediate consideration!

Assistant Operations Manager are successful when they meet the following requirements:

  • Performs routine assignments in entry level of the professional career band.

  • May perform one or more of the following:

  • Support the fulfillment of the company vision for prompt and professional client services through motivation and leadership.

  • Oversee the day-to-day implementation and operational aspects of the client relationship.

  • Develop strategy needed to achieve agreed upon service levels.

  • Manage the setup and delivery of services.

  • Work with the client to manage priorities and expectations.

  • Manage the requirements definition process and ensure that system specifications accurately reflect client requirements.

  • Build effective liaisons to manage the transition from implementation to ongoing client delivery.

  • Act as a subject matter expert regarding the application of business objectives and alternatives for service delivery.

  • Build a cohesive team by championing quality, integrating team efforts through status meetings, sharing appropriate information, and building depth of expertise.

  • Manage finances for the account, including invoice creation, timely receipt of client payments, and other P&L responsibilities.

  • Maintain a positive environment, working with co-workers and customers within a diverse culture.

  • The ability to relate to customers in a professional and courteous manner.

  • The ability to work in a team environment.

  • The ability to work under pressure.

  • The ability to sit for long periods of time.

  • Excellent attention to detail and multi-tasking ability.

  • Self-motivation to work under his/her own initiative.

  • Must have High School diploma or general education degree (GED).

  • Must be at least 18 years of age or older

If this describes you, then apply today for immediate consideration!

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

Job Service Delivery Operations

Primary Location United States-Florida-Ocoee

Organization Transportation

Unposting Date Ongoing

Req ID: 18034022