Conduent Backoffice Tools Administrator in Morrisville, North Carolina
Backoffice Tools Administrator
Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. After applying, please check your email (including spam folder) for updates on this position.
Conduent is seeking a Backoffice Tools Administrator . The person in this role will be responsible for:
Position Overview :
Provides day-to-day maintenance, support, troubleshooting of company-internal IT support tools and systems.
Responds to incoming Technical Services issues and gathers pertinent information from appropriate stakeholders. Proactively identifies service problems or issues. Analyzes problems using problem solving methodology skills to diagnose and determine root cause of issues; communicates and implements solutions.
Provides timely and knowledgeable response and resolution to technical product problems and concerns.
Provides clear, concise, accurate and frequent communications with IT Services users and management regarding their technical support issues. Prepares documentation outlining solutions for use by Helpdesk, NOC, and engineers.
Performs problem verification by isolating and replicating steps to reproduce the problem; performs technical research and resolves complex technical support issues, provides escalation management on all mission critical customer situations; proactively keeps management informed of critical issues/concerns.
Creates and uses custom tools (programs and scripts) to solve issues and increase team productivity.
Contributes to the knowledge base and actively uses the existing documentation in resolving support incidents.
Manages and monitors data transfers and application logs; resolves processing errors.
Train IT Services personnel on proper use of tools; provide feedback and guidance on tool usage, especially for innovative use of tools.
Assists and cooperates with co-workers, supervisor and management.
Demonstrates a dependable work ethic.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the art practices; participating in professional societies.
Performs all duties in accordance with established Company goals.
Undergraduate degree in computer science or information systems, certification on pertinent tools and applications, and five or more years’ experience in the Software industry.
Experience with Microsoft Windows, Microsoft Office, Microsoft SQL Server, Oracle
Experience with IBM Tivoli NetCool, Cisco UCS/VMware, Solarwinds, Microsoft Service Center Operations Manager, Microsoft Service Center Service Manager, Prognosis, Dell CIM, LiveAction
Thorough working knowledge of Company products, department policies, procedures and generally accepted support practices.
Demonstrated ability to problem-solve complex technical issues.
Attention to detail in logging and tracking all reported issues into database.
Demonstrated ability to resolve issues independently.
Demonstrated ability to professionally handle difficult situations.
Previous experience as part of a leading edge technical support organization.
Proven customer service and incident management techniques.
Demonstrated ability to work well within a technical team requiring coordination with other departments.
Effective oral, written and presentation skills and the ability to develop long-term business relationships.
Demonstrated ability to develop effective working relationships.
Good organizational skills and the ability to handle multiple projects and activities with changing priorities simultaneously.
Competency to utilize Company software and proficiency in Microsoft software applications and a willingness to learn new systems as necessary.
Ability to travel and work as needed to meet Company objectives.
Ability to provide 24/7 on-call responsibility shared with other IT Services department staff on a rotating basis.
Basic accounting skills.
Must be currently eligible to work in the US for any employer without sponsorship
Must consent to and successfully clear all required pre-employment screenings (background and substance abuse)
Location: This position is located onsite in Sandy, UT, Lexington, KY or Morrisville, NC . No relocation assistance is provided.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .
Job IM Engineering
Primary Location United States-Utah-Sandy
Other Locations United States-North Carolina-Morrisville, United States-Kentucky-Lexington
Unposting Date Ongoing
Req ID: 18017682