Conduent Information Management Sr Associate in Montego Bay, Jamaica

Information Management Sr Associate


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .


  • Responsible for managing the plan, design, and implementation of customer funded enterprise infrastructure and/or data center services.

  • These services could include telecommunications, data network, e-mail, file and print, directory, security; and PC and server operating systems and hardware.


  • Senior level job with extensive work experience

  • Has developed expertise in a variety of work processes through job-related training

  • Generates new and innovative solutions to complex problems, and proposes improvements to processes

  • Analyzes complex technical problems and delivers solutions where precedent may not exist

  • Works autonomously within established procedures and practices

  • May provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals and maintaining schedules

  • A portion of time is normally spent performing individual tasks relation to the unit or sub-unit

  • Will have specialized external certification (technical roles)

Primary Responsibilities:

  • May perform one or more of the following:

  • Assures that network systems are running according to normal processes

  • Observes and controls the status and performance of all components of network facilities

  • Identifies, diagnoses, and resolves problems affecting network performance

  • Performs the installation, modification, testing, and servicing on all data communications network equipment

  • Determines network requirements for designing and developing hardware, software, and telecommunications solutions

  • Installs, configures, maintains, and distributes system software

  • Diagnoses and repairs problems and deploys upgrades to existing networks

  • Provides support for telephone systems

  • Installs, maintains and repairs voice, data, and video communications systems

  • Works on integration initiatives that combine telecommunications technologies with other networking systems

  • All other duties as assigned

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at .

Job Service Delivery Client Network Services

Primary Location JM-Saint James-Montego Bay

Organization Government

Unposting Date Ongoing

Req ID: 18030849