Conduent Experienced Eligibility Specialist - Grant RCC in Marion, Indiana

Experienced Eligibility Specialist - Grant RCC


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at at .

Job Responsibilities

  • Completes client interviews either face-to-face or via phone to determine eligibility for FS, TANF, Medicaid A B or D

  • Completes client interviews either face-to-face or via phone to re-determine eligibility for FS or TANF programs

  • Ensures case information is gathered and processed in a complete and accurate manner in accordance with State policy

  • Provides voter registration forms and complies with all rules and regulations as well as state and federal codes and laws regulating public assistance programs

  • Enters client data into the ICES system

  • Assists clients with understanding their rights and responsibilities

  • Assists clients with obtaining required verification for determining eligibility

  • Documents verification of eligibility into the ICES system and summarizes case activity on CLRC or CLSC screens

  • Counsels clients to accept personal responsibility for their actions, consequences and need to comply with the rules and regulations

  • Works assigned alerts, changes and incoming documents daily

  • Answers customer service issues on client questions/complaints via walk-ins or phone calls

  • Responds to all e-mail, mail and phone messages daily

  • Completes all corrective actions on second party review, Quality Assurance or Quality Control errors

  • Completes policy quizzes and Random Moment surveys timely

Required skills, abilities and attributes:

  • High School Diploma or GED_

  • Demonstrated ability to quickly learn a variety of software systems_

  • Demonstrated ability to perform basic mathematical calculations_

  • Demonstrated ability to use tact and empathy in dealing with people from varied backgrounds_

  • Demonstrated ability to organize and meet deadline and quality standards_

  • Demonstrated ability to learn and follow standard business policies and processes_

  • Demonstrated proficiency using and navigating a variety of systems and software_

  • Demonstrated professional communication skills with internal and/or external clients and partners via telephone, email and/or in-person._

  • Must be able and willing to be on the phone a large part of the day_

  • Demonstrated ability to handle confidential information._

  • Additional duties as assigned._

Preferred Qualifications:

2 or more years of experience with ICES (Indiana Client Eligibility System) or FACTS (Family Assistance and Care through Technology Services). Must be able to provide functional guidance, provide assistance to team members. Experience working in the “Hybrid” model on the Indiana Eligibility Program

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at .

Job Service Delivery Healthcare

Primary Location United States-Indiana-Marion

Organization Government

Unposting Date Ongoing

Req ID: 18030173