Conduent Medicaid Health & Human Services (HHS) SME/ Government Industry Expert in Louisville, Kentucky

Medicaid Health & Human Services (HHS) SME/ Government Industry Expert


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .

Summary Description:

The Conduent SME/Government Industry Specialist serves as a trusted advisor and partner within the State marketplace. The SME will establish, develop and maintain relationships with internal and assigned external customers/agencies at all levels to drive business and exceed established growth goals. The SME will achieve consistent, predictable quarterly revenue results and be the single point of contact/relationship manager for assigned territory. The SME will manage the “political process” in the assigned state/territory, working with Conduent sales executives, consultants and accounts. In order to drive the required pipeline and close business required for this position, it is necessary to have contacts and experience in the specified lines of business to position the candidate and the company for success.


  • Assists line of business by researching and understanding current and emerging Medicaid, regulations, and policies.

  • Support the company's Sales, Marketing, and Operations Departments.

  • Stays current with Medicaid trends and current state and recommends appropriate proactive analysis

  • Develop and conduct internal training as assigned

  • Attends Medicaid conferences, associations and other meetings with external customers as necessary.

  • Perform business requirements analysis specific to Medicaid projects

  • Collaborate with Solution Architect staff to design Medicaid solutions

  • Contribute to Medicaid related solutions and proposal development

  • Consult and provide guidance/assistance with waivers

  • Provide overall client development leadership and political strategy for Conduent activities in Public Sector.

  • Assists the LOBS in pipeline management and forecasting.

  • Works directly with the leadership of other Conduent organizations.

  • Responsible for community and political involvement, ensures that Conduent is viewed as a good corporate partner to the State and the local community.

  • Work with the appropriate LOB and sales team in qualifying opportunities, establishing effective solutions and executing effective win strategies.

  • Coordinates governmental relations activities with the Conduent Government Affairs Office and serves as primary Conduent local resource for contact with political leadership.

  • Develops and maintains executive-level relationships.

  • Works directly with corporate Executive Sponsor for state/region.

  • Must have high level understanding of political, operational, sales, new and existing business activities in state/region.


  • Subject Matter Expert with strong demonstrated experience within Health and Human Services.

  • Demonstrated experience with the applications said industry run, regulatory environment, buying patterns, funding sources, etc.

  • Experience in Business Process Outsourcing (BPO) highly preferred. Our services focus on Medicaid eligibility, case management, disease tracking, etc.

  • Bachelor’s degree.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at .

Job Business & Market Segment Development

Primary Location United States-Georgia-Stockbridge

Other Locations United States-Kentucky-Louisville, United States-Louisiana-New Orleans, United States-Kentucky-Lexington, United States-South Carolina-Columbia

Organization Government

Unposting Date Ongoing

Req ID: 18032234