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Conduent Senior Manager, IT Operations in Lexington, Kentucky

About Conduent

Conduent delivers mission-critical​services and solutions on behalf of businesses and governments–creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend onConduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all in the U.S., 10 million employees who use its,and nearly nine million people who travel through daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at .

Job Description

Senior Manager I will provide service delivery back to the company by managing our SNOW service desk offering.

In the Senior Manager I role, you will be responsible for leading a Service Delivery team to manage the deployment and stability of the SNOW environment. This manager will be responsible for coordinating updates with Microsoft and Conduent on the various technologies offered through SNOW (i.e. Outlook, Skype, OneDrive, etc…)

The Senior Manager I will play a key role in ensuring that the SNOW deployment is successfully for the entire company. This will require frequent touch points with leadership and deploying ITIL Problem Management mythologies to ensure that issues / concerns are addressed. This will be done by familiarizing yourself with the Conduent SNOW service offering, process and driving understanding and training throughout your team and the organization.

Job Responsibilities Include:

Management experience leading a large scale team

Ability to work with many cross-functional teams around the globe

Strong oral and written skills, along with excellent project management, problem solving, and listening skills. Detail oriented

Engage internal and external (as required) stakeholders, working closely with leaders across IT, the business and all service delivery leads to provided clear direction

Strong time management skills with the ability to multi-task

ITIL certification (desired)

Degree of familiarity, fluency, and experience with modern infrastructure technologies such as Office 365, Cloud, BYOD, Software Defined Data Center, IaaS, PaaS, SaaS

Degree or Business Experience Equivalent

8+ years of business experience

4+ years’ experience leading a large scale deployments.


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:.

Not ready to apply?for general consideration.

Requisition ID 2020-19725

Primary Location US-KY-Lexington

Employment Type Full-time regular

Category Information Technology