Conduent Program Manager - Client Relations in Lexington, Kentucky

Program Manager - Client Relations


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .


  • Responsible for the management of internal or external projects.

  • Manages people for programs or projects involving department or cross-functional teams focused on the delivery of projects and/or programs into a finished state.


  • Develops departmental plans, including business, production and/or organizational priorities

  • Interprets internal or external business issues and recommends solutions/best practices

  • Decisions are guided by resource availability and functional objectives

  • Primarily domestic accountability; may include some international accountability

Primary Responsibilities:

May perform one or more of the following:

  • Plans and directs schedules as well as project budgets

  • Primary client contact for day-to-day operations

  • Liaison between client, operations and management

  • Develop analytics and reporting to create performance action plans

  • Monitors the program/project from initiation through delivery, interfacing with customers or department personnel

  • Organizes project activities that may require interdepartmental meetings and communication ensuring completion of the program/project on schedule and within budget constraints

  • Assigns and monitors work of technical personnel, such as systems analysts and programmers, providing support and interpretation of instructions/objectives

  • Directs the activities of project support staff and sub-contractors and is responsible for ensuring appropriate resources are allocated and maintained to facilitate the successful completion of the project

  • Ensures the ongoing process/system capability associated with projects and manages any changes required to meet or exceed the expectations established in project designs

  • All other duties as assigned

Education, Skills and Qualifications

  • Bachelor degree or 5 years of equivalent work experience, preferably in computer or payments related field. Minimum of 5 years experience in implementing and managing large scale complex implementations as project or program manager.

  • Strong organizational skills including the ability to plan, direct, organize, prioritize, and control business operations.

  • Knowledge of Microsoft Word, Excel, PowerPoint, and Project software

  • 3 - 5 years of managing complex client relationship experience with a preferred emphasis on citizen customer care environments.

  • Demonstrated strong organizational, multi-tasking, and interpersonal communication skills along with proven negotiation and client relationships skills.

Please note, this position is part of a planned divesture by Conduent that is forecasted to close by the end of December 2018. When the transaction takes place, this position will move and belong to the unrelated third party purchasing the business portfolio

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at .

Job Project Management

Primary Location United States-Kentucky-Lexington

Organization Consumer and Industrials

Unposting Date Ongoing

Req ID: 18031121