Conduent Product Manager - Workers' Compensation in Lakeland, Florida

Product Manager - Workers' Compensation


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at at .

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Our workers compensation solutions include medical bill review, clinical programs and analytics to improve efficiency and save budget.

Title: Product Manager

Location: Lakeland, FL; may consider other Conduent U.S. locations

Position Overview:

  • The Product Manager will be a key member of the organization driving the innovation and competitiveness of Conduent’s Workers’ Compensation products.

  • Establishing a product vision that meets the business challenges of the competitive workers’ compensation bill review industry

  • Driving product strategy to deliver a portfolio of high value solutions

  • Defining and formulating product features based on industry understanding, customer input, sales input and technology directions in a Business Requirements Document

  • Working with marketing to develop product positioning, sales strategies, and marketing strategies

  • Analyzing and understanding competitor products

  • Consulting on the conceptual design documents

  • Guidance, mentoring and supervising Business Analysts in gathering business/client needs and documenting the requirements

  • Promoting improvement processes between Development, QA and Compliance to ensure the most efficient software delivery model

  • Identifying, evaluating, and providing recommendations for product performance improvement

  • Collaborating with internal and external groups on workers’ compensation state fee schedule business specifications

  • Understanding the workers compensation industry and the related business needs of payers and providers

  • Researching state workers’ compensation fee schedules, memos, bulletins, announcements, emails, etc., for interpretation on how they impact Conduent Worker’s Compensation bill review software

  • Functioning as a product SME consulting with Software Change Requests, defects, and product enhancements requests to Development

  • Functioning as a Project Coordinator assisting with the prioritization of projects and work activities to insure adherence to compliance and project timelines

  • Responding to product questions and inquiries from internal and external clients

  • Providing architectural assistance to upper level management

  • Collaborating with other departments to effectively identify and resolve problems and conflicts

  • Works under the general supervision of the VP Product Management for special tasks and/or projects.

  • The position supervises Business Analysts

Preferred Qualifications:

  • At least 10 years experience working in the worker’s compensation industry

  • Extensive working knowledge of workers’ compensation state fee schedules, CPT codes, ICD-9 and ICD-10, Medicare guidelines, and healthcare programs

  • Extensive knowledge and experience in the Medical Bill Review process

  • Experience with all Microsoft Office products

  • Working knowledge of Company products, department policies, and procedures

  • Ability to work at various levels within the Company, from working with Development on specifications, to preparing presentations and business cases for upper management

  • Strong analytical thinking and end-to-end problem solving skills

  • Strong team player with the ability to drive results independently and take initiative

  • Good organizational skills and the ability to handle multiple activities with changing priorities

  • Effective oral, written and presentation skills

  • Competency to utilize Company software and a willingness to learn new systems as necessary

  • Ability to remain positive while focused on moving forward, regardless of obstacles

  • Must be comfortable in a fast-paced environment

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. at

Job Product, Portfolio & Platform Management

Primary Location United States-Florida-Lakeland

Organization Financial Service Healthcare

Unposting Date Ongoing

Req ID: 18014464