Conduent Associate II, Service Delivery Client Network Services in Hunt Valley, Maryland

Associate II, Service Delivery Client Network Services

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Purpose:

  • Responsible for managing the plan, design, and implementation of customer funded enterprise infrastructure and/or data center services. These services could include telecommunications, data network, e-mail, file and print, directory, security; and PC and server operating systems and hardware.

Scope:

General:

  • Intermediate level job with some work experience

  • Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise

  • Identifies problems in straightforward situations, and makes sound decisions using standard procedures

  • Works within established procedures with a moderate degree of supervision

Primary Responsibilities:

  • PC user support, new hire systems setups, and desktop/laptop software evaluations and upgrades

  • Provides quick response and maximum uptime for all users and performs end user training when necessary

  • Installs and repairs microcomputer hardware and peripheral components such as monitors, keyboards, printers, scanners, and disk drives

  • Assists in determining suitable software to meet user requirements

  • Troubleshoots software and hardware failures and identifies network problems when they relate to personal computers

  • Sets up and maintains user accounts found under domains managed by the HPI group.

  • Assist SBUs in major projects that involve desktop, such as moving to a new office or supporting development team in software upgrades.

  • Support Security team in major security patching and updates that can’t be handled by automated tools and need hands-on assistance.

  • May require PC system experience in a LAN environment, strong understanding of Windows operating systems, experience with all Microsoft Office products as well as troubleshooting experience and understanding of e-mail

  • Provides technical on-site maintenance and support for new and existing systems

  • Provides technical maintenance and support for WAH users. This includes support for VPN accounts and remote software.

  • This job may include any aspect of field support, and is not limited to system hardware and software, PC’s, and IP networking

  • Provides 24x7 support for desktop/laptop/iGel equipment that may affect TAT in the production environment.

  • Assign (team leaders) and accept (engineers) daily tickets & tasks and provide journal updates

  • Assign Category and Subcategory codes to all closed tickets.

Desired skills:

  • Security and Compliance

  • Citrix Administration

  • RSA Netwitness SIEM Administration

  • Symantec Backup Exec Administration

  • Network Administration

  • AD Administration

  • Exchange Administration

  • Atlassian administration JIRA, Confluence, Fisheye

  • McAfee EPO Administration

  • Laptop setup/configuration/distribution

  • End User Support for windows, homegrown and thirdparty(Remote and Local)

  • Cisco Administration (Ironports, Firewalls, Switches, Routers)

  • VMware Administration

  • NetApp Administration

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Service Delivery Client Network Services

Primary Location United States-Maryland-Hunt Valley

Organization ITS

Unposting Date Ongoing

Req ID: 18023085