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Conduent Strategic Buying Services Analyst II in Hermosillo, Mexico

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

RESPONSIBILITIES

  • Data collection, data mining, analysis and reconciliation

  • Data scrubbing, normalization, and preparation for mass database loads

  • Data entry

  • Execution of ALM processes

  • Maintenance contract data reviews and support for renewals

  • Overall asset data quality auditing

  • Service ticket processing across multiple tools

  • Provide support for multiple phases of asset life cycle processing from asset purchase through disposal

  • Backup support for other team members

  • Maintaining of work level instructions as changes are identified REQUIREMENT (Experience, Qualification, Knowledge & Skills)

  • Advanced level MS Excel skills

  • Strong analytical skills

  • Strong written and oral communication skills (English)

  • High attention to detail

  • Ability to work with data in many formats to analyze, combine, scrub and normalize

  • Ability to multi-task and manage multiple assigments

  • Prior Asset Life Cycle Management experience a plus

  • Knowledge of IT Asset Hardware Models / Part #'s a plus

  • Knowledge or experience Service Ticketing systems a plus (ServiceNow, SDM12, Service Center, Amp Remedy, USD6)

Software Asset Management Analyst

  • Duties will include managing the end-to-end lifecycle of software assets for our desktop enduser computing and mid-range and mainframe environments.

  • Collect information for budgeting, software compliance & inventory, contract summaries, and cost comparisons.

  • Enter and maintain information in a database format to address budgeting, software compliance & inventory, contracts, and cost. Assist in the development of reporting to address management requirements to obtain information.

  • Maintain the Configuration Management Database as it relates to software assets, licenses and support agreements.

  • Communicate with end users, management, developers and vendors and respond to specific requests for Software Asset Management information

  • Implement and maintain Software Asset Management policies and procedures

  • Prepare configuration and asset data management documentation based on program requirements. In addition, this position will focus on leading efforts to ensure software compliance, managing vendor initiated software audits and driving internal software audits.

COMPETENCIES (With Required Level of Behavior)

  • Bachelor's Degree

  • Has developed knowledge and skills through formal training.

  • Identifies problems in straightforward situations, and makes sound decisions using standard procedures.

  • Works within established procedures with a moderate degree of supervision.

  • Intermediate level job with some work experience.

  • Zeal to learn and good attitude

Key Competencies

  • Implementation/Execution: Adept at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.

  • Innovate: Introduce new ideas and processes which improve performance and productivity.

  • Problem Solving: A problem solver with the ability to encourage others in collaborative problem solving. Acting as both a broker and consultant regarding resources, you engage others in problem solving without taking over.

Role Essentials

  • Conceptual knowledge of Information Technology

  • Close attention to details

  • Excellent written and verbal communication skills (English)

  • Proven researching ability

  • Bachelor's Degree in Business, Finance or a related field Role Desirables

  • IT Asset Management and Discovery Tools experience

  • Knowledge of software contracts and licensing terminology

  • IAITAM certification

Job performance will be measured by:

  • Task completion within process cycle (SLA)

  • Accuracy of delivered work products

Required Skill Set:

  • Advanced level MS Excel skills

  • Strong analytical skills

  • Strong written and oral communication skills (English)

  • High attention to detail

  • Ability to work with data in many formats to analyze, combine, scrub and normalize

  • Ability to multi-task and manage multiple assigments

  • Prior Asset Life Cycle Management experience a plus

  • Knowledge of IT Asset Hardware Models / Part #'s a plus

  • Knowledge or experience Service Ticketing systems a plus (ServiceNow, SDM12, Service Center, Amp Remedy, USD6)

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

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