Job Information
Conduent Manager, Workforce Management in Guatemala City, Guatemala
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
Requires broad technical expertise and company and industry knowledge.
Accountable for program management functions.
Assists others in achieving goals.
Manages performance appraisals and pay reviews.
Manages training for 3 or more employees.
Manages hiring and termination actions.
General Profile
Accountable for team performance and results.
Manages professional employees and supervisors.
Adapts plans and priorities based on resource and operational challenges.
Acts based on policies, procedures.
Receives guidance from managers.
Provides technical guidance to employees, colleagues, and customers.
Functional Knowledge
Understands and applies concepts in the field of expertise.
Has growing knowledge of other disciplines.
Business Expertise
- Ability to translate strategy and priorities into work product.
Impact
Positively impacts level of service.
Influences the team’s ability to meet quality, volume, and timeline targets.
Guides based on policies, resource requirements, budgets, and business plans.
Leadership
Builds team engagement to meet service and operational challenges.
Provides recommendations for OT, operational expenses, and rollup data.
Problem Solving
Resolves technical, operational and organizational problems.
Supports problem solving across an organizational matrix.
Interpersonal Skills
- Guides and influences internal and external customers and agencies.
Responsibility Statements
Manages a WFM team to ensure consistency and quality of output.
Implements new standard operating procedures and new processes for the WFM team.
Ensures WFM team activities align with WFM standards to drive process stability, reproducibility, and increased allocation flexibility.
Determines WFM allocation assignments to business engagements or initiatives to meet support requirements.
Maintains WFM support capacity plans to ensure work is adequately distributed across teams.
Anticipates support need fluctuations due to business or activity expansion or contraction.
Identifies process innovation opportunities.
Coordinates with WFM subject matter experts to improve processes.
Drives WFM employee development to elevate the support capability.
Supports WFM Business Partners as a first point of internal escalation.
Performs other duties as assigned.
Complies with all policies, procedures, and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.