Conduent IT Project Manager in Guatemala City, Guatemala

IT Project Manager


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .

Job Summary:

We are looking for a Technical Project Manager who will be part of our ITSM Analytics and Reporting practice under the Information Business Technology group and will be expected to actively work in a multi-disciplinary fast paced environment. This role requires a broad range of skills and the ability to deliver various IT Technology and Analytics projects.

Candidate will be responsible for managing the delivery of IT projects (from inception through implementation) as well as support other IT tasks and initiatives within the organization.

The candidate should meet the following requirements:


  • ServiceNow Project Manager with minimum of three (3) years of experience Project/Program management activities

  • Minimum of three (3) years of experience in managing or in a key management position for an IT Technology or Analytics development projects.

  • Previous experience successfully implementing various IT Technology and Reporting implementations

  • End-to-end project management of enterprise ITSM platform implementation such as ServiceNow

  • Experience with Enterprise technology rollout, training and OCM activities

  • Must have worked in past on implementation team of ServiceNow, Remedy, or HP-ServiceManager

  • Certified Project Management Professional (PMP) or have a comparable project management experience.

  • Previous experience leading and coordinating system implementation activities, including evaluation, training, and reporting. Specifically ServiceNow implementations Projects are a plus.

  • The candidate must have good knowledge of IT Technology industry practices related to managing and delivering IT Infrastructure and Software development projects (including Requirements management, Software Development and Delivery and Quality management practices).

  • Have strong oral, written and interpersonal communications skills. Candidate will be required to interact with multiple stakeholders – including Conduent business team, Conduent vendors and multiple Conduent Technical teams.

  • Must be able to work with limited supervision and be ready to take responsibility for assigned tasks and work with others as needed to complete tasks.

  • Successfully function within a project team and be a team player in an environment of deadlines and project milestones.

  • Proficiency with Microsoft Project, MS-Word, MS-Excel, MS-Visio and MS-PowerPoint and its application in support of project delivery. Examples: MS-Powerpoint presentations for Project Status reports, MS-Project for putting together project work plan, MS-Excel for creating staffing plans or basic financial analysis, MS-Visio to produce basic scope documentation.

  • Must be able to pro-actively work barriers so the project and meet milestones, Problem solver.

  • Must consent to and successfully clear all required pre-employment screenings.

Job Responsibilities:

  • Manage assigned projects with top-down oversight throughout entire execution to ensure success as defined by scope, budget, and timeline.

  • Design and Plan project activities, tasks & milestones, effort estimation, coordinate with Development team, stakeholders and other team members

  • Develop comprehensive project plans that merge customer requirements with company goals and coordinate with multiple teams and technical personnel during all project phases, from initial development through implementation.

  • Coordinate Scrum and Story activities into an overall view of the Project

  • Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.

  • Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements. Preparing documentation (typically involving MS-PowerPoint, MS-Excel, MS-Word, MS-Project) as part of stakeholder communications, Blocker escalation and story reviews

  • Support other IT tasks and initiatives within the organization.

  • 5-10% travel possible.


  • Bachelor's Degree in Computer Information or any related field

  • PMP Certification desired

  • Experience working in an infrastructure technology environment highly desirable

  • Lean, Six Sigma, DevOps, TQM or QFD skills are a plus

  • 5-10 years Experience facilitating, leading or supporting implementation of ITSM and/or ITIL® v3 (2011) process frameworks

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at .

Job IM Project Management

Primary Location Guatemala-Guatemala-Guatemala City

Organization ITS

Unposting Date Ongoing

Req ID: 18023896