Job Information
Conduent Customer Service Payment Processing in Glen Burnie, Maryland
Customer Service Representative- Payment Processing
Recruiting Now! Weekends Off!
Onsite Position – 1000 Stewart Avenue, Glen Burnie, MD
Up to $20/hr
Shift Monday- Friday 8AM-5PM (some slight flexibility to move that earlier/later
The Customer Service Rep will handle all lockbox inquiries and issues that are received via telephone, case system or email. This position is considered a production-oriented position, which includes adherence to Client based service level agreement goals.
Requirements:
Excellent verbal and written communication skills
Self-motivation to work under minimal supervision while mastering tasks that may strictly defined procedures as well as others that require outside of the box problem solving
Ability to handle multiple task assignments concurrently
Attention to detail
Proficient time management skills
Ability to self-manage deadlines to prescribed service level agreements
Ownership of inquiry/issue case assignment and resolution from start to finish
Proficient in PC skills and Outlook, Word and Excel
Detail oriented while completing financial inquiries and case notes
Strong verbal communications and able to work in a fast-paced environment
Ability to work with little to no supervision
Ability to lift 10- 25 lbs.
High school diploma or GED
Good to know:
Experience in a Wholesale / Retail lockbox environment
Banking experience
Position is 50% seating
Salesforce experience beneficial
Perform research on client reported errors and provide information to production managers
Process adjustments to resolve financial impact errors as needed
Process all foreign item conversions that are received into Lockbox
Work with production management and applicable technical support groups to resolve client issues/inquiries as applicable
Communicate via telephone and/or email error resolution updates to client as applicable
Update case specifics in the error repository application as cases are closed
Provide daily error reporting details to production management
Provide monthly error reporting details to production management
Perform miscellaneous tasks as needed and/or directed by production management