Conduent Senior Director, Client Partner -Tolling Mid-Atlantic in Germantown, Maryland
Senior Director, Client Partner -Tolling Mid-Atlantic
Conduent is the worlds largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether its digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .
Conduent is seeking an experienced Senior Director, Client Partner -Tolling Mid-Atlantic candidate with comprehensive knowledge of technical and operational aspects of the Tolling/Transportation industry. The Senior Director, Client Partner -Tolling Mid-Atlantic is responsible for daily operations and oversight of various Programs within the defined region. This includes all service delivery operations including Call Center, Correspondence, Productions Support, Walk-in Center, Back Office and related functions. This position will have direct supervision over several key Programs/Program Managers, and indirectly responsible for all front line employees. The incumbent will ensure there is compliance with required contract performance standards and service level agreements. Additionally, the Director will have overall responsibility for the region operations in all areas including service delivery, profit and loss responsibility, contract deliverables/program goals and act as a mentor/leader to the Managers responsible for the various accounts.
This position directs and controls the activities to help drive continuous improvements to increase productivity, optimize the customer experience, and reduce costs and risks through innovation, operational, and technological enhancements. Work with Program Managers and Corporate support functions to build a culture of excellence and exceptional customer service. Work with existing clients and Sales Executives to identify opportunities for additional revenue growth and assisting with the development of proposals for such opportunities.
Key Duties and Responsibilities:
Manage regional revenue/profit results to meet business objectives
Drive continuous improvements to increase productivity reduce costs
Develop the operational discipline and focus to identify and pursue core markets
Cost Management, Forecasting
Contract negotiations, rebids and change orders
Key Skills and Experience:
Tolling & Transportation Experience preferred
5 years in Leadership role
Excellent written and communications skills with ability to present to Sr. Executives
Negotiation and client relationship skills
Experience with Data Analytics is a plus
Proven ability to manage a large group of staff in a matrixed environment
Ability to influence Leaders and set/implement Strategy across Sr. Managers of existing business
Bachelor’s degree in Finance, Business, Engineering or IT curriculum (preferred)
Experience working with State clients is critical to ensure the success of the candidate
Ability to commit to 50% travel
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to accommodations@Conduent.com . Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Job Service Delivery Management
Primary Location United States-Maryland-Germantown
Other Locations United States-Pennsylvania-Philadelphia, United States-New Jersey-Florham Park, United States-Pennsylvania-Pittsburgh
Unposting Date Ongoing
Req ID: 18027650