Conduent Nurse Medical Services Specialist in Fort Worth, Texas

Nurse Medical Services Specialist

Description

Nurse Medical Services Specialist - a customer-focused individual who serves as the primary resource for customers contacting the Information Center regarding products and services. The Nurse Medical Services Specialist utilizes his/her healthcare experience and product/disease state training to effectively and consistently communicate specific product and/or disease state information via telephone, e-mail and written communication. The variety of subjects handled is extensive (e.g., product information, pricing, patient education materials, product quality complaints, adverse experiences and more).

The Nurse Medical Services Specialist, utilizes excellent communication and organizational skills while working independently in a call center environment. They must be able to build rapport with customers, both internal and external, establishing and maintaining customer relationships, while responding to customers’ inquiries.

Additionally, the Nurse Medical Services Specialist may contribute to outbound initiatives, making contact with customers to deliver specific product messages.

Responsibilities:

  • Manage all customer inquiries to successful resolution

  • Provide product and disease state information covering both on and off label information within the guidelines of Standard Responses

  • Provide world-class customer service and immediate resolution to inquiries at the point of customer contact

  • Effectively and consistently communicate messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service.

  • Evaluate and escalate calls as appropriate

  • Respond to non-phone customer inquiries (e.g., e-mail, fax)

  • Comply with all industry regulations including adverse event and product quality processes

  • Manage all assigned project work in a timely manner

  • Maintain up-to-date knowledge of product, medical, disease and industry information

  • Obtain pertinent customer information and record customer interactions in appropriate systems

  • Communicate customer calls, issues, trends, programs and solutions

  • Interact with team members to manage a broad number of product, medical and business issues and share best practices.

Qualifications:

  • Licensed Nurse, with valid, active state ( any ) nurse license required

  • Previous experience in a call center environment desirable

  • Experience providing medical information and customer service to healthcare professionals over the phone strongly preferred

  • Demonstrated competency using information technology, PCs and databases

  • Excellent verbal, telephone communication and written skills required

  • Ability to multitask

  • Good problem solving and decision-making

  • Good time management skills

  • Good interpersonal skills

  • Good organizational skills

  • Team player attitude

Education: Bachelor’s degree in Nursing preferred

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com at https://conduent.taleo.net/enterprise/enterprise/www.conduent.com .

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Service Delivery Healthcare

Primary Location United States-Florida-Boca Raton

Other Locations United States-TX-Fort Worth

Organization Financial Service Healthcare

Unposting Date Ongoing

Req ID: 18028658