Job Information
Conduent Remote Senior Benefits Call Center Representative in Chesapeake, Virginia
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Remote Senior Benefits Call Center Representative
Chesapeake, VA
Hours of Operation: 8:00am-8:00pm EST
Must be able to work an 11:30am-8:00pm EST shift
Must live in the Chesapeake area due to training being onsite then move to remote role.
Some overtime may be required.
Plenty of growth opportunities!
Health benefits for you and your family including medical, dental, and vision, starting on day 1 of employment!
Overview: We are seeking a dedicated Senior Benefits Call Center Representative to join our team. This position involves providing call reviews, coaching CSRs, and assist in ensuring optimal service levels are met.
About the Senior Benefits Call Center Representative Role: In this role, you will be responsible for managing the workflow and communication within the representatives and team. You will review and respond to emails and IMs, update cases, monitor TEAMS chat channels, and research and answer questions from CSRs. Additionally, you will coach CSRs, send emails regarding cases needing extra attention, train new agents, provide ongoing training for existing agents, monitor agent activity and phone queues, perform monthly quality reviews and prepare written correspondence for participants.
Your role will be critical in ensuring our clients receive the best service possible, and you will communicate trends and issues to management. Your excellent customer service, communication skills, and ability to manage multiple tasks will be key to your success.
Requirements:
Previous experience in customer service.
Excellent communication and coaching skills.
Proficiency in MS Office and keyboarding.
Ability to multi-task and manage a high volume of incoming queries.
High school diploma or GED required.
Willing to work a shift between the hours of 11:30am-8:00pm EST.
Ability to complete mandatory paid training.
Must pass a criminal background check and drug test.
Must be 18 years of age or older.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $38,400- $48,000.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.