Conduent Defined Benefits Administration Supervisor in Chesapeake, Virginia
Conduent delivers mission-criticalservices and solutions on behalf of businesses and governments–creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend onConduent every day to manage their essential interactions and move their operations forward.
Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all in the U.S., 10 million employees who use its,and nearly nine million people who travel through daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at .
Come join our expanding team! This position is ONSITE in Chesapeake, VA.
Supervises day-to-day activity of Benefit/Human Resource Administration department.
Should have experience with Defined Benefits, Health and Welfare plans
Ensures on-going performance, meets established guidelines, provides coaching and feedback and conducts annual performance reviews.
manages a team of approximately 20
Facilitates resolutions to an assortment of problems and escalations that are complex in scope.
Ensures all service levels are met as per clients expectations.
Ensures appropriate staffing levels and facilitates allocation of work.
Interfaces with client to identify and resolve on-going issues.
Associates level degree preferred, but not required.
Experience in motivating, coaching, developing and evaluating team’s performance
Ability to handle pressure and multiple-competing priorities and deadlines.
Demonstrated organizational and time management skills.
Demonstrated business communications skills, verbal and written, required.
Excellent computer skills and aptitude (Microsoft Office)
Self-directed, motivated and goal oriented with strong sense of urgency.
Skilled at managing time and priorities through organization and prioritization.
Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
Schedule Flexibility to work any shift and work day.
This candidate should have a 4 year college degree, approximately 3-5 years experience in a similar role, Leadership and client facing experience.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:.
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Requisition ID 2020-21550
Primary Location US-VA-Chesapeake
Employment Type Full-time regular
Category Client Relationship Management / Service Delivery