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Conduent Benefits Administration Services Associate IV in Chesapeake, Virginia

About Conduent

Conduent delivers mission-critical​services and solutions on behalf of businesses and governments–creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend onConduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all in the U.S., 10 million employees who use its,and nearly nine million people who travel through daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at .

Job Description

Defined Benefits Administration Position

• Improves participant decision-making process by advising participants on plan provisions in two or more of the following areas: health and welfare plans, retirement plans, employee development, payroll and other HR programs.

• Resolves complex client specific inquiries and escalations through multi-channel, i.e. including telephone, web correspondence and mail.

• Contacts participants to explain calculations and resolve issues.

• Identifies solutions to call trends, determines appropriate agent training needs and delivers the training.

• Provides feedback and coaching to agents regarding adherence to center metrics and established guidelines.

• Assists lower tiered employees by answering questions or taking escalated calls with limited guidance.

• Performs quality evaluations.

• Advocates for participants to coordinate benefits, services and payments with outside providers and vendors (white glove service).

• Explains the appropriate participant forms and provides guidance on completion.

Required Experience

4-6 Defined Benefits administration experience

2-4 years accounting experience (reconciling preferred)

4-6 years experience using multi-level database applications

2-4 years data testing experience

Must understand relational database concepts/perform SQL testing

4-6 years anyalytical reporting experience

Excellent oral and written communication

Preferred

Bachelors degree (Accounting,Finance, Business)

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:.

Not ready to apply?for general consideration.

Requisition ID 2020-21994

Primary Location US-VA-Chesapeake

Employment Type Full-time regular

Category Client Relationship Management / Service Delivery

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