Conduent Sr. Technical Analyst (Health & Welfare Benefits Administration exp) in Cherry Hill, New Jersey

Sr. Technical Analyst (Health & Welfare Benefits Administration exp)


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .

Job Summary:

Conduent Business Services is seeking a Sr. Technical Analyst who’ll be a key member of the Health & Welfare Implementation Team and is responsible for understanding the functional requirements and translating them into technical specifications in order to support new client configurations.

This position is located in Cherry Hill, New Jersey and reports directly to the Director, Project Management.

Job responsibilities include, but not limited to:

  • Strong understanding of Domain and Business Requirement Documents (BRD)

  • Review/Maintain BRD for system gaps & domain compliance

  • Maintain and Update BRD for ongoing changes

  • Interprets requirements to create/update systems specifications documents

  • Perform and review data analysis, audit, and associated research and provide subsequent resolutions

  • Work independently to manage smooth integration/transition of processes to LSD/Ongoing and create/maintain documentations for the same

  • Responsible for solving the production related issues and preparation of an annual calendar, as applicable.

  • Execute and manage the assigned tasks {analysis and production} specific to H&W.

  • Test Plan/Test Execution

  • Executes/Reviews Test results for accuracy/completeness and mapping to Requirement.

  • Create/Reviews Test Plans and in-depth reviews of Test Plans with the BRD and identify gaps in system/requirements against Benefits Laws

  • Accountability/Communication

  • Work independently on tasks assigned

  • Demonstrate ownership of work assigned

  • Manage internal stakeholder communication (including Technology & other teams for assigned client)

  • Assist and manage Offshore/Onshore Interaction and Stakeholder Communication, including technical/functional escalations

  • Update all documentation with task details and provide regular updates to team

  • People

  • Review work and provide timely feedback

  • Subject Matter Expert for technical/functional issues

  • Mentoring and coaching team members on technical aspects

  • Lead training efforts for the team and actively engage in ongoing development of team/unit/cross tower members

  • Process/Project Management

  • Provide input and/or implement ideas of process automation

  • Ability to identify risks and plan for mitigation steps

  • Assist & Manage status against a project plan

  • All other tasks as assigned

Job Requirements:

  • Technical / IT relevant bachelor’s degree.

  • Minimum of seven (7) years of related Health & Welfare benefits administration experience.

  • Ability to compose SQL queries. Preferably in Sybase SQL.

  • Strong working knowledge of MS Word, MS Excel and MS Access

  • Effective interpersonal, verbal, written and presentation skills

  • Ability to forge strong working relationships with internal and external stakeholders.

  • Good organizational skills and the ability to handle multiple activities with changing priorities simultaneously.

  • Demonstrated ability to troubleshoot and resolve issues independently and to problem-solve issues.

  • Ability to learn and utilize proprietary software products.

  • Must be currently eligible to work in the United States for any employer

  • Must consent to, and successful clear all required pre-employment screenings

IMPORTANT : This position is not eligible for reimbursement of expenses related to relocation.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at .

Job Project Management

Primary Location United States-New Jersey-Cherry Hill

Other Locations United States-New Jersey-Secaucus

Organization ITS

Unposting Date Mar 10, 2019, 11:59:00 PM

Req ID: 18032201