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Conduent Customer Service Representative – Experienced Level in Cherry Hill, New Jersey

About Conduent

Conduent delivers mission-critical​services and solutions on behalf of businesses and governments–creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend onConduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all in the U.S., 10 million employees who use its,and nearly nine million people who travel through daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at .

Job Description

• Improves participant decision-making process by advising participants on plan provisions in two or more of the following areas: health and welfare plans, retirement plans, employee development, payroll and other HR programs.

• Responds to client specific inquiries through multi-channel, i.e. including telephone and web correspondence.

• Completes transaction(s) related to the customer’s inquiry with limited supervision while meeting timeliness and accuracy standards.

• Documents call by creating detailed notes in the case management system.

• Completes callbacks in a timely manner and escalating as appropriate.

• Adheres to call center metrics and guidelines within established procedures.

• Explains the appropriate participant forms and provides guidance on completion.

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:.

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Requisition ID 2020-22140

Primary Location US-NJ-Cherry Hill

Employment Type Full-time regular

Category Client Relationship Management / Service Delivery

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