Conduent Supervisor, Service Delivery Operations in Cebu City, Philippines

Supervisor, Service Delivery Operations

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Purpose:

  • Responsible for the operational, on-site delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.

Scope:

General:

  • Contributes to departmental business plans and priorities by applying company policies and procedures to resolve a variety issues

  • Sets priorities for team to ensure task completion; coordinates work activities with other supervisors

  • Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

  • Typically a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts

  • Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager

Primary Responsibilities:

  • Manages/owns delivery of service through service delivery teams for one or more client accounts.

  • Maintain the efficient operation of the unit in the absence of the Operations Manager.

  • Owns delivery of services through operational teams

  • Deploy services to meet contracted Service Level Agreements/Statement of Work and reporting requirements

  • Focal point for service level agreement management, key performance indicators, reporting, and problem resolution

  • Advise client of opportunities to improve the success of their business operations

  • Provide leadership and support for new deal implementations with implementation partners

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Service Delivery Operations

Primary Location Philippines-Central Visayas-Cebu City

Organization Financial Service Healthcare

Unposting Date Ongoing

Req ID: 18030036