Conduent Benefits, Associate II in Cary, North Carolina
Benefits, Associate II
Conduent is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Conduent offers business process outsourcing, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Conduent supplies for graphic communication and office printing environments of any size. Conduent serves clients in more than 160 countries. For more information, visit www.conduent.com, www.news.conduent.com, www.realbusiness.com or www.conduent.com/businessservices .
Full Time Permanent Benefits, Associate II
Do you enjoy helping others? We want to hear from you!
Currently, we are seeking excellent Benefits, Associate II to join our team at 1200 Crescent Green, Suite 200, Cary, NC 27511 . The Benefits, Associate II - Survey Support serves as functional expert providing a single, dedicated point of contact and owner for benefits processing for beneficiaries and survivors. The Specialist has an in-depth knowledge of client concepts in HW and DB, applying comprehensive knowledge of concepts and practices in daily death processing practices. He / She are a dedicated case manager who counsels beneficiaries and survivors on the death process and benefits available to them. Specific tasks are outlined below:
Shifts will be scheduled during our normal business operating hours anytime between 8:30 AM –8:30 PM Monday – Friday .
Applicants must have open availability to work any hours scheduled during operating hours!
As a Benefits, Associate II working in a call center environment, you will be working to support customers with their medical benefits accounts.
Your responsibilities will include, but are not limited to the following:
At least 24 months call center experience, preferably in an outsourcing environment
Exemplary levels of quality performance, defined through achievement and consistency
Proficient with Microsoft Office including Word, Excel, Project, Internet, SQL Outlook, Pass, PC and PeopleSoft.
Payroll/HR experience is preferred. Workday Experience would be a plus as well.
Experience with quality monitoring and Survey programs and systems (preferable)
Strong understanding of call center metrics and statistical principals
Advanced knowledge of customer service principles
Advanced customer service and communication abilities
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gather information, researches/resolves inquiries and logs customer calls.
Make quality assurance calls to client participants.
Serve as a third party vendor to gather information on services provided by larger clients.
Must be able to type 25 wpm.
Experience with Chat Support any other special projects, Click2Chat, Contact Us, any other special projects, processing W2/Pay Statement Reprints required.
Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problem.
Prepare standard reports to track workload, response time and quality of input.
Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
If this describes you, then apply online today!
Conduent Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services, LLC may request such accommodation(s) by sending an e-mail to firstname.lastname@example.org at mailto:email@example.com .
Primary Location United States-North Carolina-Cary
Organization Consumer and Industrials
Unposting Date Ongoing
Req ID: 18011649