Job Information
Conduent Senior Supervisor, Delivery in Baton Rouge, Louisiana
As the Senior Supervisor, Quality Assurance, you will be responsible for ensuring that the business, operational, procedures and services conform to standards. You will collaborate with the Senior QA Manager to continually improve quality for operations.
Responsibilities
Overseeing the development of systematic approaches for assuring high quality services that meet customer needs.
Developing, implementing, and leading key process improvement efforts and influences cross-functional efforts.
Validating quality processes by establishing specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; then working with the Training Manager to write and or update procedures.
Maintaining and improving work quality by completing compliance audits.
Preparing quality documentation and reports by collecting, analyzing, and summarizing information and trends.
Ensuring that business, operational, and technical procedures, products, and services conform to client standards.
Writing technical and management reports.
Requirements
Possess bachelor’s degree but will accept a combination of education and experience.
Have experience interpreting and drafting program regulations, policies, and procedures.
Show prior experience managing a team of 5+ employees.
Demonstrate experience with Microsoft Office (Word & Excel).
Display professional communication and critical thinking skills.
Have background in Medicare/ Medicaid preferred.
Have training, auditing, & mailroom experience preferred.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
Hybrid work: Work in a way that allows you to work from home during portions of your week and also have time onsite to connect with other team members and business leaders.
Working For You
Perks and rewards designed for you:
Health and Welfare Benefits Retirement Savings
Employee Discounts Career Growth Opportunities
Paid Training
Paid time off
Great Work Environment
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $58,850-74,150.