Job Information
Conduent IT Operations Associate II in Bangalore, India
Job Track Description:
Performs tasks based on established procedures.
Uses data organizing and coordination skills to perform business support or technical work.
Requires vocational training, certifications, licensures, or equivalent experience.
General Profile
Expands skills within an analytical or operational process.
Maintains appropriate licenses, training, and certifications.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Works with a moderate degree of supervision.
Functional Knowledge
- Has developed skillset in a range of processes, procedures, and systems.
Business Expertise
- Understanding of how teams integrate and work best together to support the achievement of company goals.
Impact
Impacts a team, by example, through the quality service and information provided
Follows standardized procedures and receives moderate supervision and guidance.
Leadership
Has no supervisory responsibilities.
Manages own workload.
Problem Solving
- Uses existing procedures to solve standard problems without supervisory approval.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
Monitors applications and processes and assists with remediation steps.
Follows documented process for daily activities
Assists with researching anomalies in production processes.
Performs actions based on business/operational needs and prepares system reports.
Assists with incident management and support requests.
Works with support teams to define root cause and replicate issues.
Verifies environment stability.
Performs daily tasks competently.
Performs other duties as assigned.
Complies with all policies and standards.