Job Information
Conduent IT Operations Analyst I in Bangalore, India
About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:
Job Track Description
Responsibilities:
Support the Timekeeping solutions that runs on Windows OS and SQL databases.
Assist users in resolving issues.
Participate in performance monitoring and optimization.
Communicate effectively with team members and customers through strong verbal, written and interpersonal skills.
Remain flexible to changes in priorities with the ability to multi-task.
Involves working in 24/7 rotational shift (should be willing to work in night shift)
Technical skillset:
Experience in at least 2 industry standard ticketing tool
Minimum of 2– 4 years progressively responsible experience, demonstrating in-depth working knowledge with a broad range of Applications as Support personnel and with customer service experience
Experience in Incident Management and Problem Management
Experience in MS SQL database fundamentals, writing SQL queries.
Knowledge on Windows 2008, 2012R2 and 2016 Servers.
Knowledge on File Transmission Protocols (SFTP, FTP) and networking concepts
High energy, ability to multi-task, prioritize conflicting demands.
Excellent communication (verbal and written) skills.
Knowledge on MS Office Applications (WORD, EXCEL, VISIO, MS Project)
Good Production Control literacy
Strong demonstrated analytical and creative problem-solving skills.
Have good understanding in infrastructure technologies like (Windows Servers, Middle-ware, and Linux, Networking, etc.)
Knowledge on IIS is an added advantage.
Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.