Conduent Senior Business Analyst in Austin, Texas

Senior Business Analyst


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at at .

Job Description:

  • Work under direction of Business Analyst Manager for project strategy and skill alignment, and with Product/Project Managers for assigned projects.

  • Serve as SME of the product solution functionality, including related business impacts to operations and back office groups.

  • Work with both external and internal clients and stakeholders, analyzing requirements against existing product solution functionality to drive out gaps and define new requirements along with related risks based on technical constraints.

  • Make recommendations on how to best utilize product solution functionality to meet business needs.

  • Present and lead core product functionality demos for external and internal clients and stakeholders.

  • Plan requirements phase activities including but not limited to: identifying and documenting roles and responsibilities; determining tools/techniques to be used for eliciting/modeling requirements; identifying deliverables; developing estimates, timeline and ownership for deliverables; and determining appropriate requirements management techniques.

  • Lead requirement elicitation activities, including but not limited to gap analysis discussions, requirements workshops, interviews, document analysis and interface analysis with external and internal clients and stakeholders, including technical teams, end users and operations SME’s.

  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguish user requests from the underlying true needs.

  • Facilitate internal solution discussions and analysis with architects, developers and subject matter experts to establish a holistic functional and technical vision for new features and functionality.

  • Analyze tradeoffs between user needs, usability considerations, performance impacts, system capabilities and constraints, driving a solution that aligns with scope, schedule and cost parameters or impacts.

  • Lead project BA team, including oversight of Jr. BA day-today activities with regard to deliverables, priorities and timelines.

  • Manage requirements artifacts development, including resolving open issues, driving to on-time completion while adhering to inspection and approval processes, ensuring comprehension of and concurrence with solution to be delivered.

  • Support UAT as needed, including assisting in test planning and participating in defect triage/reviews to ensure the end solution meets requirements and user needs.

  • Perform all other duties as assigned.

Required Domain Qualifications:

  • Experience as an analyst with pre-paid/loadable card technologies, mobile application software or related development projects in the private sector/commercial market space

  • Experience related to electronic payment card transaction/processing and authorizations projects

  • Experience with RUP, Agile and waterfall SDLC methodologies

  • Proficient with creating diagrams, including use case, process flow, activity and ER diagrams.

  • Experience performing data analysis with developers and architects

Required Performance Qualifications:

  • Flexible and adaptable mindset and approach to problems, with experience working in an iterative/agile environment

  • Experience working in a timeline-driven environment, including the ability to deliver high quality work under tight time schedules

  • Experience successfully leading project BA teams including at least 2 BAs through requirements development phase, including managing and mitigating requirement-related risks

  • Ability to work cross-functionally with Product Managers, Account Managers, Project Managers and technical teams.

  • Ability to meet deadlines, work in a fast-paced environment and respond to changing priorities

  • Driven and self-motivated, learning new technology and domains quickly

  • Exceptional skill in writing formal documents in English

  • Experience writing BRDs, user stories, user scenarios, use cases, detailed functional specifications, etc. in natural language according to organizational standards

  • Experience creating diagrams such as process flows, activity diagrams, etc.

  • Strong oral and written communication skills

  • Excellent meeting facilitation skills

  • Solid listening skills – seeks to understand and then be understood

  • Basic Microsoft Outlook skills

  • Basic Microsoft Visio skills

  • Basic Microsoft Excel skills

  • Basic Microsoft PowerPoint skills

  • Intermediate Microsoft Word skills

Highly Preferred Qualifications:

  • Knowledge of Visa, MasterCard, or ISO 8583 financial messaging standards

  • UML experience

  • CBAP certified

  • Pre-sales engineer/consulting or product BA experience with enterprise software solutions in a services environment

  • PMP Certified or project management experience

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at .

Job IM Business Analysis

Primary Location United States-TX-Austin

Organization ITS

Unposting Date Ongoing

Req ID: 18019940