Conduent Dir.,Client Solution Development in Albany, New York
Dir.,Client Solution Development
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .
Developing and implementing the overall MCS offering strategy
Working with each of the vertical industry sales organizations to develop MCS sales strategies, identifying key accounts and developing annual sales goals
Working with each of the vertical industry sales organizations to develop targeted industry solutions and bringing them to market
Working with Conduent horizontal business units to identify MCS capabilities that can be leveraged to support business delivery and expand horizontal offerings
Defining and bringing to market supporting technology, platform capabilities, and partnerships with strategic partners
Market research, developing market positioning, forecasting, and competitive analysis
Develop sales training and GTM support processes for each of the offerings and vertical industry organizations
Develop external marketing and communications, collaterals, and identifying industry events in which to participate
Identifying M&A opportunities that are critical to growth of the MCS business and expansion into new digital services markets
Create thought leadership content, white papers, blogs, which communicate our offerings and market strategy to our clients and prospective clients
Attending and speaking in industry conferences, client specific conferences
Continually assessing industry solutions/ technologies and working with internal technology and industry partners to create future offerings and technology roadmap(s)
Required Skills, Experience, and Qulifications
Bachelors Degree (BA/ BS) in related field or equivalent work experience.
Tenured professional with 10 years’ of experience in management-level, senior consulting, and client facing roles
Expert level domain experience in omni-channel and CX best practices, consulting, and solution development
Proven track record in significant/complex consultative services-led sales engagement
Demonstrated knowledge and experience of applying best practices with key omni-channel and multi-channel frameworks, tools, platforms, and/ or processes
Expert understanding of customer journey mapping, digital engagement and adoption, and CX strategies
Must be flexible, self-motivated and possess the ability to multi-task and adjust to changing priorities in a fast-paced working environment
Must be able to demonstrate effective communication and negotiation skills through articulating concepts and ideas in a clear and concise manner
Solid understanding of the multi-channel provider, CCM, and digital engagement market space
Experience working with highly collaborative cross-functional teams in a fast paced environment
Demonstrated experience defining and measuring programs, including analytics and reporting, and translating information into consumable updates to C-Level Executives
Project management experience and highly organized preferred
Industry competitive annual salary
Reimbursed travel expenses
Comprehensive health insurance plans
Life Insurance; short-term and long-term disability insurances.
Company negotiated discount programs
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .
Job Client Solution Development
Primary Location United States-New York-Albany
Organization Financial Service Healthcare
Unposting Date Ongoing
Req ID: 18030522