Conduent Dir.,Client Solution Development in Albany, New York

Dir.,Client Solution Development


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .

Primary Responsibilities

  • Developing and implementing the overall MCS offering strategy

  • Working with each of the vertical industry sales organizations to develop MCS sales strategies, identifying key accounts and developing annual sales goals

  • Working with each of the vertical industry sales organizations to develop targeted industry solutions and bringing them to market

  • Working with Conduent horizontal business units to identify MCS capabilities that can be leveraged to support business delivery and expand horizontal offerings

  • Defining and bringing to market supporting technology, platform capabilities, and partnerships with strategic partners

  • Market research, developing market positioning, forecasting, and competitive analysis

  • Develop sales training and GTM support processes for each of the offerings and vertical industry organizations

  • Develop external marketing and communications, collaterals, and identifying industry events in which to participate

  • Identifying M&A opportunities that are critical to growth of the MCS business and expansion into new digital services markets

  • Create thought leadership content, white papers, blogs, which communicate our offerings and market strategy to our clients and prospective clients

  • Attending and speaking in industry conferences, client specific conferences

  • Continually assessing industry solutions/ technologies and working with internal technology and industry partners to create future offerings and technology roadmap(s)

Required Skills, Experience, and Qulifications

  • Bachelors Degree (BA/ BS) in related field or equivalent work experience.

  • Tenured professional with 10 years’ of experience in management-level, senior consulting, and client facing roles

  • Expert level domain experience in omni-channel and CX best practices, consulting, and solution development

  • Proven track record in significant/complex consultative services-led sales engagement

  • Demonstrated knowledge and experience of applying best practices with key omni-channel and multi-channel frameworks, tools, platforms, and/ or processes

  • Expert understanding of customer journey mapping, digital engagement and adoption, and CX strategies

  • Must be flexible, self-motivated and possess the ability to multi-task and adjust to changing priorities in a fast-paced working environment

  • Must be able to demonstrate effective communication and negotiation skills through articulating concepts and ideas in a clear and concise manner

  • Solid understanding of the multi-channel provider, CCM, and digital engagement market space

  • Experience working with highly collaborative cross-functional teams in a fast paced environment

  • Demonstrated experience defining and measuring programs, including analytics and reporting, and translating information into consumable updates to C-Level Executives

  • Project management experience and highly organized preferred

Benefits Include

  • Industry competitive annual salary

  • Reimbursed travel expenses

  • Comprehensive health insurance plans

  • Life Insurance; short-term and long-term disability insurances.

  • Paid-time-off plan

  • Company negotiated discount programs

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at .

Job Client Solution Development

Primary Location United States-New York-Albany

Organization Financial Service Healthcare

Unposting Date Ongoing

Req ID: 18030522